Privacy Statement

 

Ameren Illinois is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the AmerenIllinoisSavings.com Web site and governs data collection and usage. By using the AmerenIllinoisSavings.com Web site, you consent to the data practices described in this statement.

Collection of your Personal Information

Ameren Illinois collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ameren Illinois also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ameren Illinois. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ameren Illinois for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the AmerenIllinoisSavings.com Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ameren Illinois public message boards, this information may be collected and used by others. Note: Ameren Illinois does not read any of your private online communications.

Ameren Illinois encourages you to review the privacy statements of Web sites you choose to link to from Ameren Illinois so that you can understand how those Web sites collect, use and share your information. Ameren Illinois is not responsible for the privacy statements or other content on Web sites outside of AmerenIllinoisSavings.com and Ameren Illinois family of Web sites.

Use of your Personal Information

Ameren Illinois collects and uses your personal information to operate the AmerenIllinoisSavings.com Web site and deliver the services you have requested. Ameren Illinois also uses your personally identifiable information to inform you of other products or services available from Ameren Illinois and its affiliates. Ameren Illinois may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

AmerenIllinoisSavings.com does not sell, rent or lease its customer lists to third parties. Ameren Illinois may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ameren Illinois may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ameren Illinois, and they are required to maintain the confidentiality of your information.

Ameren Illinois does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ameren Illinois keeps track of the Web sites and pages our customers visit within AmerenIllinoisSavings.com, in order to determine what Ameren Illinois services are the most popular. This data is used to deliver customized content and advertising within Ameren Illinois to customers whose behavior indicates that they are interested in a particular subject area.

AmerenIllinoisSavings.com Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ameren Illinois or the site; (b) protect and defend the rights or property of Ameren Illinois; and, (c) act under exigent circumstances to protect the personal safety of users of AmerenIllinoisSavings.com, or the public.

Use of Cookies

The AmerenIllinoisSavings.com Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize AmerenIllinoisSavings.com pages, or register with AmerenIllinoisSavings.com site or services, a cookie helps Ameren Illinois to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same AmerenIllinoisSavings.com Web site, the information you previously provided can be retrieved, so you can easily use the AmerenIllinoisSavings.com features that you customized. 

The AmerenIllinoisSavings.com Web site also uses pixel tags, an invisible tag placed on certain pages of our Web site, but not on your computer. In combination with a cookie, the pixel allows for the collection of information regarding the use of the Web page that contains the pixel. We use tracking pixels to tell when an advertisement has been clicked on or otherwise interacted with and use that information to judge effective means of informing customers about our energy efficiency programs.

You have the ability to accept or decline cookies. Most Web browsers give you several options to set your preferences regarding cookies. Each browser works in a slightly different way, but you generally have the ability to accept all cookies, be notified before accepting a cookie, block or restrict cookies from certain sites or reject all cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ameren Illinois services or Web sites you visit.

Security of your Personal Information

Ameren Illinois secures your personal information from unauthorized access, use or disclosure. Ameren Illinois secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

AmerenIllinoisSavings.com will occasionally update this Statement of Privacy to reflect company and customer feedback. Ameren Illinois encourages you to periodically review this Statement to be informed of how Ameren Illinois is protecting your information.

Contact Information

Ameren Illinois welcomes your comments regarding this Statement of Privacy. If you believe that AmerenIllinoisSavings.com has not adhered to this Statement, please contact Ameren Illinois. We will use commercially reasonable efforts to promptly determine and remedy the problem.